Política de frete
SHIPPING POLICY
Last updated: June 30, 2026
Thank you for shopping at Veilled Heart. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few additional days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Times
Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method. Delivery times are estimates and are not guaranteed.
International Shipping
We ship worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Lost or Damaged Packages
Veilled Heart is not responsible for packages lost or damaged during transit. If your order arrives damaged or is lost, please contact us immediately so we can assist you in filing a claim with the carrier.
Contact Us
If you have any questions about your shipment, please contact our customer support team at: 📧 support@veilledheart.com