Terms of service
TERMS OF SERVICE
Effective Date: June 2026
1. Overview
By visiting our store and purchasing from Veilled Heart, you agree to the following terms and conditions. Please read them carefully before placing an order.
2. Products
All products sold at Veilled Heart are intended for adult women aged 18 and above. Product colors may vary slightly due to screen display differences. Sizes are based on our size guide — please refer to it before purchasing.
3. Orders & Payment
We accept major credit cards and other payment methods available at checkout. All prices are listed in USD. We reserve the right to cancel any order that appears fraudulent or violates our policies.
4. Shipping
We ship internationally to most countries. Orders are processed within 1–3 business days. Estimated delivery times vary by destination. We are not responsible for delays caused by customs or local postal services.
5. Returns & Refunds
Due to the intimate nature of our products, we only accept returns for items that are defective or damaged upon arrival. Please contact us within 7 days of receiving your order with photo evidence. Refunds will be issued to the original payment method within 5–10 business days.
6. Privacy
We respect your privacy. All personal information collected during checkout is used solely for order fulfillment and is never sold to third parties. Please refer to our Privacy Policy for full details.
7. Intellectual Property
All content on this website, including images, descriptions, and branding, is the property of Veilled Heart and may not be reproduced without written permission.
8. Limitation of Liability
Veilled Heart is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9. Contact Us
For any questions or concerns, please contact us through our store's contact page. We aim to respond within 1–2 business days.